News
How to Restore Confidence in Your Brand
April 07, 2009

With global markets plummeting and major industries under fire, brand consultancy Sequel Studio is helping companies create focused plans, and take concrete actions, to restore brand confidence and weather the storm.

Sequel’s new microsite (http://www.sequelstudio.com/trust) uses case studies with software company CA to show how to restore confidence with employees and customers; it offers a measurement tool to help you understand the extent to which your brand may be at risk of diminishing trust among stakeholders; and it provides five essential tips for how you can plan and take action to restore or maximize trust in your brand.

“Today’s economic crises have not just exposed examples of corporate fraud — just as important, they have exposed ethical failings in corporate behavior that are in direct conflict with many brand promises,” says Sequel principal Wendy Blattner. “Today, more than ever, it’s simply not enough to make a great brand promise.  To rebuild trust, you need to deliver on your promises — through the way you interact with your customers, employees and investors at every touch point, your actions and communications must align with what your brand stands for.”

Sequel’s experience with clients has always focused on helping not just to conceive, articulate and design great brand platforms, but to help clients ensure that they are constantly delivering on those promises.  Unfortunately, in today’s environment, we’re seeing how the opposite path — not living up to brand promises — can damage, if not destroy, long-standing, respected brands.

Posted in: Launch